Terms of service
Welcome to Imagine.kl. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. **Introduction**
These Terms & Conditions govern the use of imagine.kl’s website and the purchase of handmade ceramics through our platform. By placing an order, you agree to the terms outlined here.
2. **Products**
All products sold on Imagine.kl are handcrafted ceramics, made with care and attention to detail. Due to the handmade nature of our items, slight variations in color, size, and design may occur. This is part of the beauty of handmade ceramics and should not be considered defects.
3. **Pricing & Payments**
- **Currency**: All prices on our website are in Euro (€).
- **Payment Methods**: We only accept online payments through our payment gateway.
4. **Order Confirmation**
Once you place an order, you will receive an email confirmation from us. This confirmation indicates that we have received your order. However, it does not guarantee availability. In rare cases, if a product is unavailable, we will contact you to offer alternatives or a refund.
**Shipping & Delivery**
- **Shipping Locations**: We currently ship to Cyprus. If you want us to ship to your location please contact us at our Instagram page.
- **Processing Time**: Orders typically take [insert time frame, e.g., 2-3 business days] to process before shipping.
- **Delivery Times**: Delivery times vary depending on your location. Once your order is shipped, you will receive a tracking number to monitor your package’s progress.
- **Shipping Fees**: Shipping fees will be calculated at checkout based on the weight and destination of the package.
6. **No Returns or Exchanges**
**All sales are final.** Due to the handcrafted nature of our ceramics, we do not accept returns or exchanges. Please ensure that you review all product descriptions, photos, and specifications before making a purchase.
- **Damaged Items**: In the unlikely event that your order arrives damaged, please contact us within 48 hours of receiving the product at our Instagram Page with clear photos of the damage. We will assess the issue and may offer a replacement or refund at our discretion.
7. **Cancellations**
- **Order Cancellations**: You may cancel your order within 24 hours of placing it by contacting us at our Instagram Page. After this time, we begin processing your order, and cancellations may not be possible.
8. **Intellectual Property**
All content on this website, including but not limited to images, product designs, logos, and text, is the intellectual property of Imagine.kl You may not use, reproduce, or distribute any content without express permission.
9. **Privacy Policy**
Your privacy is important to us. Please review our [Privacy Policy link] for more details on how we collect, use, and protect your information.
12. **Changes to Terms & Conditions**
We reserve the right to modify these Terms & Conditions at any time. Changes will take effect immediately upon posting on our website. Please check this page regularly for updates.
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**Contact Us**
If you have any questions or concerns about these Terms & Conditions, please contact us.
**By placing an order with Imagine.kl you acknowledge that you have read, understood, and agree to these Terms & Conditions.**